Snugus offers a hassle-free money back guarantee within 30 days of receipt of shipment for all purchases. Due to the nature of bedding products, in order to be eligible for a refund, the item being returned must be in the original unopened packaging. A refund ticket must be submitted to our customer care team, and upon approval, all orders must be shipped back to Snugus, with return shipping fee paid by the customer.
If a product received has manufacturing defects, buyers are entitled to request a product replacement within 30 days of receiving the item. If the case is deemed valid, Snugus will cover related costs to deliver a replacement.
Refunds are processed within 2 business days, however depending on your bank or credit card company, please allow up to 7 business days for refunds to appear back in your account.